Student complaints, ranging from unprofessional staff to long wait times, plague review boards.
New York University’s Student Health Center aims to “offer universal, hassle-free appointment-based and urgent same-day medical and counseling services.”
However, NYU students seem to disagree.
With an overall rating of 2.4 stars out of 5, according to Google reviews, the NYU Student Health Center (SHC) isn’t popular among students. Student reviews, dating back to 2016, document complaints of minimally available appointments, long waiting times and unprofessional staff.
“Very sad that we can’t put zero stars. Go anywhere but there,” said one NYU student in a Google review.
One of the students’ chief complaints was that the SHC couldn’t accommodate their need for appointments.
Students reported that they couldn’t find an available appointment for periods of time as long as one month out from when they initially searched for appointments. By then, students deemed that their medical issues would no longer need attention and didn’t bother to book the appointment.
“There’s simply too many students compared to the amount of physicians. They just can’t accommodate all the students,” said NYU junior Joey Lee, describing what staff at the center communicated to her.
The NYU SHC declined to comment.
Long waiting times were also prominent among the board of student complaints.
Students expressed discontent with long waiting times both over the phone and in person, according to Google reviews.
“I had to wait for an hour … then the doctor came and saw me for two minutes,” said NYU freshman Nouran Carcora.
By the time students actually get to the SHC and see their physician, they claim they are often met with unprofessional staff.
Students filed complaints in several SHC departments, from the receptionist to specific physicians to personnel in the pharmacy.
“If you don’t care about students, why do you even work here,” questioned one student reviewer.
The SHC continues to accumulate disappointed student reviews, with the last one-star review being posted last Sunday.
“If NYU is the type of school to market themselves as someone who cares about the wellbeing of their students, I think they should provide the resources that we’re asking for,” said Lee.
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